Jul 1, 2019
This data science video series is part of Experian’s effort to help people understand how data-powered decisions can help organizations develop innovative solutions.
In this week's #DataTalk, we chat with P.V. Kannan about using A.I. to deliver superior customer service.
P. V. Kannan co-founded 24/7 Inc. in 2000 and serves as its Chief Executive Officer. At [24]7.ai, Mr. Kannan was a pioneer in integrating customer service technology with business process operations to improve all aspects of the customer experience. He has been at the forefront of customer experience from creating contact center agent services, developing a big data predictive analytics platform, creating omnichannel solutions for the web, mobile, chat, social, and